Products
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Active Listening - How To Really Do It
Course • 1 lessonLearn a useful acronym R.A.S.E to implement to demonstrate that you are actively listening and taking notice.
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Customer Service - Influencing Skills
Course • 1 lessonAdapt your interactions with customers to identify their needs; Compose clear and well-reasoned solutions, based on information gathered from your customer; Handle objections professionally and in a positive manner.
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Dealing With Customer Conflict & Challenge
Course • 1 lessonDemonstrate patience and empathy while always remaining calm; Solve conflicts or challenges with active listening skills and appropriate questioning; Take appropriate action to ensure customers’ needs and expectations have been met.
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Customer Service - Customer Experience
Course • 1 lessonAdapt your communication style to be more effective at finding the specific needs of your customer; Examine how building trust, is a powerful force in customer service.
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Customer Service - Communication
Course • 1 lessonAdapt your communication style to be more effective in your customer interactions; Identify how non-verbal communication can help you build rapport with your customers; Examine client feedback and look at how you can personally improve your ratings.
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Customer Service - Being Open To Feedback
Course • 1 lessonIdentify ways of obtaining informal and formal feedback from others; Analyze the feedback you have received in a constructive manner; Show you can learn from others within your organization and anyone else you work closely with.