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2026 Winter Officer Retreat
Community • 7592 membersWelcome to the 2026 Winter Officer Retreat! Use the Event shown below to join the Zoom link. Once you join, please change your name to First Name, Last Name, and University.
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Active Listening - How To Really Do It
Course • 1 lessonLearn a useful acronym R.A.S.E to implement to demonstrate that you are actively listening and taking notice.
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Customer Service - Influencing Skills
Course • 1 lessonAdapt your interactions with customers to identify their needs; Compose clear and well-reasoned solutions, based on information gathered from your customer; Handle objections professionally and in a positive manner.
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Dealing With Customer Conflict & Challenge
Course • 1 lessonDemonstrate patience and empathy while always remaining calm; Solve conflicts or challenges with active listening skills and appropriate questioning; Take appropriate action to ensure customers’ needs and expectations have been met.
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Customer Service - Customer Experience
Course • 1 lessonAdapt your communication style to be more effective at finding the specific needs of your customer; Examine how building trust, is a powerful force in customer service.
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Customer Service - Communication
Course • 1 lessonAdapt your communication style to be more effective in your customer interactions; Identify how non-verbal communication can help you build rapport with your customers; Examine client feedback and look at how you can personally improve your ratings.