PSE Academy

Active Listening - How To Really Do It

Learn a useful acronym R.A.S.E to implement to demonstrate that you are actively listening and taking notice.

Customer Service - Being Open To Feedback

Identify ways of obtaining informal and formal feedback from others; Analyze the feedback you have received in a constructive manner; Show you can learn from others within your organization and anyone else you work closely with.

Customer Service - Communication

Course

Adapt your communication style to be more effective in your customer interactions; Identify how non-verbal communication can help you build rapport with your customers; Examine client feedback and look at how you can personally improve your ratings.

Customer Service - Customer Experience

Course

Adapt your communication style to be more effective at finding the specific needs of your customer; Examine how building trust, is a powerful force in customer service.

Dealing With Customer Conflict & Challenge

Course

Demonstrate patience and empathy while always remaining calm; Solve conflicts or challenges with active listening skills and appropriate questioning; Take appropriate action to ensure customers’ needs and expectations have been met.

Customer Service - Influencing Skills

Course

Adapt your interactions with customers to identify their needs; Compose clear and well-reasoned solutions, based on information gathered from your customer; Handle objections professionally and in a positive manner.

Organizational Culture

Course

An organisation’s culture can be explained as the behaviours, standards, rules and values that it lives by. It can be considered as the company’s character and the characteristics can identify its overall culture.

Risk Assessments

Course

Here’s a quick overview of what defines a risk assessment and its importance in any organization.

Pressure & Stress

Course

During this session we discuss what defines pressure & stress, what makes them different and if there are any benefits to them.

Pressure & Stress Warning Signs

Course

This session explains the 4 types of warning signs you should look out for when coming under potential stress.

The Benefits Of A Lunchtime Walk

Course

This session provides you with an overview of how you can make your average working day a little bit more active.

Wellbeing & Resilience Strategies

Course

These courses will take a look at some of the best strategies you can use to nurture and improve your sense of wellbeing.

Finance For Non Finance - Cost Behavior

Course

Knowing how your costs behave is crucial when making decisions. Investigate how your cost could behave and what it will mean for your decisions.

Finance For Non Finance - How To Put Together A Budget

Course

Building a budget can be tough. Explore here some of the key questions which should be asked prior to starting the process.

Finance For Non Finance - How Your Day To Day Decisions Impact Profit & Cash Flow

Course

Every decision you make is likely to impact the finances of a company. See what things you should be considering when making your decisions.

Finance For Non Finance - Introduction To Accountancy & Finance

Course

Reveal the roles and actions that are being performed by accounting and finance teams.

Finance For Non Finance - The Effects Of Depreciation

Course

Heard the accountants discussing depreciation policies? See what they mean and how it impacts your financial performance.

Finance For Non Finance - Data Analysis

Course

Data is the factual evidence you should be using to support any business cases, investment proposals, and plans for the business.

Finance For Non Finance - Cash Flow

Course

Cash flow is the movement of money in and out of a business. It flows out of the business in different forms. Cash flows into the business as revenue from money received from selling products or services.

Finance For Non Finance - Budgets

Course

Budget is defined as a plan for your finances. Basically, what you expect to spend and earn over a fixed period of time.

Finance For Non Finance - Finance & Funding

Course

This session looks at the importance of financing and funding for any business.

Finance For Non Finance - Financial Forecasting

Course

If you're doing financial forecasting, there's a whole bunch of methods that you can use. They fall into two categories, quantitative and qualitative. This session looks at each in more detail.

Finance For Non Finance - Financial Records

Course

Keeping good financial records of your business is essential. There are a few clear examples of the type of records you should be making and this session will showcase these options to you.

Finance For Non Finance - Reviewing & Controlling Costs

Course

How can you use your financial records to review and control costs when setting a budget? This session showcases two areas to be concerned with in preparation of preparing a budget, income and expenditure.

How To Run A Brainstorming Session

Course

Learn how to run a session where you and your team need to come up with some ideas and suggestions.

Leadership Vs Management - What Is The Difference?

Course

Managing & leading are two very different techniques. In this session you'll get an understanding of when you should use one over the other.

Presentations

Course

A presentation is simply sharing information with a group and are typically introductions, lectures, or a speech meant to inform, persuade, inspire, motivate, build goodwill, or present a new idea or product.

Raising Concerns

Course

It may be necessary at times to raise concerns at work. There will be many reasons why you or someone else will have concerns, and if they are not addressed, they could cause deeper and more longer-lasting problems in the future.

Written communication - Purpose & Choice Of Style

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Written communication serves to convey information, ideas, or emotions through written words. The choice of style determines the tone, clarity, and effectiveness of the message, influencing its impact.

Stereotyping & Prejudice

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A stereotype means assuming that a group of people who share some characteristics also share certain attributes. This session looks more in depth at what is classed as Stereotyping and Prejudice.

Project Management For Non-Project Managers

Course

Leading a project these days can be complicated. Put these check points into action when setting up and leading new projects.

Project Budgeting

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With the help of this session you will learn how to create a project budget and how to keep a close control of the finances.

How To Run An Effective Project

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What specifically contributes to a well-run project? This session will cover the RACING model that will help you to assess who should be taking on what responsibilities.

How To Manage Project Risks

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Each project has it’s own risks. Discover how to identify and manage these risks within a project.

Tracking Progress Of Your Project

Course

You want to know how well the project is running so you can adjust and make amendments. Find out how to achieve that with this session.

What Makes Up A Good Project Team?

Course

Projects don’t run by the themselves. They are run by people. Here you will discover what makes up a good project team.

Project Planning Tools

Course

There are many tools that you can use to help you plan out your projects. Learn what the most effective ones are with this session.

Setting Project Goals & Objectives

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Learn how to set your project goals and objectives the right way. This will greatly improve the quality of your projects and ensure you more success with your projects.

DEIB: Inclusivity

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Inclusivity is more than just tolerating people who are different at work and in society. It's also about having a culture of celebrating differences. Find out more in this session.

DEIB: Unconscious Bias

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Take this course to further understand unconscious bias. Unconscious bias is when we hold associations outside our conscious awareness, these associations can influence our attitudes, behaviors, and actions towards other people.

An Introduction To Equality, Diversity & Inclusion

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So what exactly do we mean by Equality, Diversity and Inclusion? This session will showcase the differences and provide you with examples of how and individual can be discriminated.

What is Neurodiversity?

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Explore the significance of embracing neurodiversity, unlocking the full potential of neurodivergent individuals, and building an inclusive world that celebrates differences.

Vlookup Functions

Course

Sometimes we may need to look up a value in a table. This session explores the Vlookup function.

The Definitions Of Commonly Used Financial Terms

Course

Not a Finance Major? Don’t know your accrual from your expenditure? Improve your confidence when talking about finance terminology.

Emotional Intelligence

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Learn what are the core capabilities or competencies associated with Emotional Intelligence in this course. This will help you with your everyday work and give you much better results when dealing with other people.

The 7 Levels Of Delegation

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Want to know how to delegate the right task to the right person in the right way? This session introduces you to the 7 levels of delegation.

Do You Delegate Effectively?

Course

Do you delegate any of your workload? Here are some tips to keep in mind to ensure you delegation is done effectively.

Delegation: Overcoming Resistance

Course

Discover how to overcome barriers/obstacles so that delegators will delegate and delegates are happy to be delegated to.

How To Check In To Ensure Progress Is Made

Course

Learn some simple methods to ensure you can check in on your team member without micromanaging them.

Effective Time Management

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Knowing which task to focus on at a particular time can help you manage time effectively. So how do you do this? This session looks at the four areas to help maximize time.

Setting Effective Goals

Course

You’ve identified that something could be done better. Just how can you plan out and implement the change. Discover how with this session.

Left Brain & Right Brain Thinking

Course

How can we use our brains to time manage efficiently? This session looks at the impact of left and right brain thinking, and how to improve it.

How To Hold A Difficult Conversation

Course

Discover a four step process to use when holding a difficult conversation so you get your point across and feel comfortable with it at the same time.

The Different Phases Of A Project

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We are going through all the phases of a project in this course to help you start creating better projects and be more successful. We will start from the scratch and move up from there.

Member Onboarding

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Member Onboarding Materials: Welcome to the PSE Family! Please use these materials to kick start your New Member Process.