Welcome to the PSE Academy!
The PSE Academy is a learning system of in-person and online content to increase your professional knowledge and skill.
Available Courses
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Active Listening - How To Really Do It
Course • 1 lessonLearn a useful acronym R.A.S.E to implement to demonstrate that you are actively listening and taking notice.
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Customer Service - Influencing Skills
Course • 1 lessonAdapt your interactions with customers to identify their needs; Compose clear and well-reasoned solutions, based on information gathered from your customer; Handle objections professionally and in a positive manner.
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Dealing With Customer Conflict & Challenge
Course • 1 lessonDemonstrate patience and empathy while always remaining calm; Solve conflicts or challenges with active listening skills and appropriate questioning; Take appropriate action to ensure customers’ needs and expectations have been met.
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Customer Service - Customer Experience
Course • 1 lessonAdapt your communication style to be more effective at finding the specific needs of your customer; Examine how building trust, is a powerful force in customer service.
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Customer Service - Communication
Course • 1 lessonAdapt your communication style to be more effective in your customer interactions; Identify how non-verbal communication can help you build rapport with your customers; Examine client feedback and look at how you can personally improve your ratings.
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Customer Service - Being Open To Feedback
Course • 1 lessonIdentify ways of obtaining informal and formal feedback from others; Analyze the feedback you have received in a constructive manner; Show you can learn from others within your organization and anyone else you work closely with.
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Wellbeing & Resilience Strategies
Course • 3 lessonsThese courses will take a look at some of the best strategies you can use to nurture and improve your sense of wellbeing.
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The Benefits Of A Lunchtime Walk
Course • 1 lessonThis session provides you with an overview of how you can make your average working day a little bit more active.
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Pressure & Stress Warning Signs
Course • 1 lessonThis session explains the 4 types of warning signs you should look out for when coming under potential stress.
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Pressure & Stress
Course • 1 lessonDuring this session we discuss what defines pressure & stress, what makes them different and if there are any benefits to them.
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Risk Assessments
Course • 1 lessonHere’s a quick overview of what defines a risk assessment and its importance in any organization.
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Finance For Non Finance - Reviewing & Controlling Costs
Course • 1 lessonHow can you use your financial records to review and control costs when setting a budget? This session showcases two areas to be concerned with in preparation of preparing a budget, income and expenditure.
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Finance For Non Finance - Financial Records
Course • 1 lessonKeeping good financial records of your business is essential. There are a few clear examples of the type of records you should be making and this session will showcase these options to you.
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Finance For Non Finance - Financial Forecasting
Course • 1 lessonIf you're doing financial forecasting, there's a whole bunch of methods that you can use. They fall into two categories, quantitative and qualitative. This session looks at each in more detail.
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Finance For Non Finance - Finance & Funding
Course • 1 lessonThis session looks at the importance of financing and funding for any business.